1 reviews | Active since Sept 2017
bad service
good day
i am an employee of fnb, i' ve been trying to call momentum regarding my pension fund but whenever i call i'm unable to get trough its either the phone goes on unanswered or the consultants hung up.
i was told that my claim was in a bucket of someone who resigned from there nothing has been said
i'm so disappointed in momentum for giving such bad service
I would like to thank you for bringing this matter to our attention.
The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Natasha
I would like to thank you for bringing this matter to our attention.
The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Natasha
Please accept our sincere apologies for the inconvenience you have experienced regarding our call centre. At Momentum we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your or our own expectations.
I have tried to make contact with you this afternoon on the mobile number provided without any success. I have however, left a voice mail message and await your call back.
Kindly provide with us your ID number so that we may investigate your query.
We deeply value your relationship with Momentum and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards
Kiran
Please accept our sincere apologies for the inconvenience you have experienced regarding our call centre. At Momentum we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your or our own expectations.
I have tried to make contact with you this afternoon on the mobile number provided without any success. I have however, left a voice mail message and await your call back.
Kindly provide with us your ID number so that we may investigate your query.
We deeply value your relationship with Momentum and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to contact me.
Kind regards
Kiran