1 reviews | Active since Feb 2013
Bad service
I've had an investment account with momentum for a year now. <br> My first financial adviser was Precious Msithini, I had good service until she disappeared and I couldn't get a hold of her through phone or emails. After months of no luck I contacted help centre and they told me I don't have a financial adviser anymore, and they couldn't tell me how or why it happened. So I requested to get another financial adviser and I got a call from Thabi Skhosana, I filled out all the forms to transfer my account to her and all was fine.<br> I sent her an email to request changes and info about my account. She rep**** with a very cryptic email which did help so I asked to call me and she rep**** a week later stating that she was on leave and was going to call me back, I week later and i still nothing.<br> I have been trying to call her and phones just rings and rings.<br> I got a call from help desk and they sent me these long forms that I need to fill out every time I need changes to my account.<br> I am far from happy about these things, far from happy
We take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations.
I can assure you that the matter will receive urgent attention and I have requested Thabi Skhosana to contact you today still.
Please accept my apologies for the frustration that this situation has created for you.
Kind regards,
Nicolette D'Arch
We take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations.
I can assure you that the matter will receive urgent attention and I have requested Thabi Skhosana to contact you today still.
Please accept my apologies for the frustration that this situation has created for you.
Kind regards,
Nicolette D'Arch
