EK
Eugene K

1 reviews | Active since Feb 2013

11 Aug 2015, 12:05

Bad service

I've had an investment account with momentum for a year now. <br> My first financial adviser was Precious Msithini, I had good service until she disappeared and I couldn't get a hold of her through phone or emails. After months of no luck I contacted help centre and they told me I don't have a financial adviser anymore, and they couldn't tell me how or why it happened. So I requested to get another financial adviser and I got a call from Thabi Skhosana, I filled out all the forms to transfer my account to her and all was fine.<br> I sent her an email to request changes and info about my account. She rep**** with a very cryptic email which did help so I asked to call me and she rep**** a week later stating that she was on leave and was going to call me back, I week later and i still nothing.<br> I have been trying to call her and phones just rings and rings.<br> I got a call from help desk and they sent me these long forms that I need to fill out every time I need changes to my account.<br> I am far from happy about these things, far from happy

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply11 Aug 2015, 12:20
Official
Hello ginokhumz,

We take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations.

I can assure you that the matter will receive urgent attention and I have requested Thabi Skhosana to contact you today still.

Please accept my apologies for the frustration that this situation has created for you.

Kind regards,

Nicolette D'Arch