Bad service

I have a funeral cover with momentum and I missed an installment, I then contacted momentum to ask them to collect on a different date so I can make up my debit orders but I was told that there has never been payment on my cover so technicly I don't have cover with momentum. I was shocked as momentum debit orders have been going off my account since last year, I explained that to the many agents that I spoke to even sent them a bank statement showing the debit orders but haven't had any response or correspondence from them meanwhile I don't have cover. Ramarara Maponyane is the agent that ignoring me. It been 7 days of trying to sort this mess out, I regret taking cover with momentum!!!