NL
Namhla L

1 reviews | Active since Oct 2024

03 Dec 2024, 14:05

Bad service

Bad service, we've been trying to contact them via email as they said they need proof of account of the beneficiary, it's been 3 weeks no feed back no nothing

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply03 Dec 2024, 14:18
Official
Dear Sir or Madam,

Thank you for your post. We cannot determine the correct business unit in Momentum for the reference provided. Please can you respond via the "private reply" function and provide the full names and surname of the deceased member  and their Identity number.

Without this information we are unable to assist you further.

Regards,

ND
Momentum (SA)
Momentum (SA)'s reply03 Dec 2024, 14:43
Official
Dear Sir or Madam,

Thank you for your feedback. We have redirected the complaint to the Employee benefits department and asked that they provide you with further assistance..

Regards,

ND