Bad service

<p>I would like to express my dissatisfaction with regard to the delay experienced with my underwriting process. My husband and I both submitted our medicals on the 25th August 2016 (Thursday), at the Waterfall Hospital, his medical results were submitted and processed by Momentum within a week. However, my specific results has been delayed now for more than 2 weeks. Having followed up with Momentum through my financial advisor, I have still not received my results nor has my cover been accepted or rejected. Submitting medicals is not an easy process for us, as we really don’t like going for medical underwriting, however having done so, I expect the service from Momentum to be of a high standard. I am really</p> <p>disappointed with the manner and way it has been dealt with. As an employee with Alexander Forbes, I also place business with Momentum on the group risk side, and if this is the service I can expect an individual client, it makes me hesitate to continue with the relationship.</p>