Bad service

I'm trying to take life insurance with Momentum, went through all the 50 plus questions over the phone, gave all my details. As far as I understood I had life cover of 1,5mil. Then a few weeks later I get a customer satisfaction follow up call. I rated the person 10 on all except receiving forms for the blood test. The person over the phone said ill hear from them before end of business that day, thats a month ago and im still waiting. So I called today, im not on their system. What a waist of time.