SP
Serena P

1 reviews | Active since Jun 2021

07 Oct 2024, 11:18

Bad Reply time

Can someone please reply to my email with answers...service is ridiculous and waiting on the phone for 25mins to just get cut off? I cannot keep phoning and phoning...I need to speak to an agent....

0
Replies (5)
Momentum (SA)
Momentum (SA)'s reply07 Oct 2024, 11:27
Official
Dear Ms. Powell,

Thank you for your posting. We have redirected the post to the Employee Benefits team to assist you further.

Regards.

ND

Best regards,

SP
Serena P's update07 Oct 2024, 16:06
Reviewer Update
and still no response
Momentum (SA)
Momentum (SA)'s reply07 Oct 2024, 16:29
Official
Dear Ms. Powell,

I have passed on your message to the Employee Benefits department.

Regards,

ND

Best regards,

SP
Serena P's update08 Oct 2024, 11:18
Reviewer Update
and...still no response

Momentum (SA)
Momentum (SA)'s reply08 Oct 2024, 11:23
Official
Dear Ms. Powell,

I have passed on all your messaged to the Employee Benefits department. The Employee Benefits team is flooded queries and are trying their best to respond on all emails. As mentioned, I have passed on your messages, and I did receive a response that it will be attended to. Please can I ask that you be patient.

Regards,

ND

Best regards,