MS
Marius S
1 reviews | Active since May 2019
02 Sept 2024, 10:28
Bad Momentum
It is astonishing how bad Momentum is with dealing with the “two pot system”. As if this was not something that they should have been preparing for for months!!! Once again service delivery is nowhere to be found.
Helpful (0)
Replies (10)0
Replies (10)
Momentum (SA)'s replyOfficial
02 Sept 2024, 11:17Marius
We are really sorry that you had a negative experience.
As we appreciate your feedback, and as we would really like to assist you, could you please provide us with your policy number, as there are various business areas within the company, and we need to ensure that we refer your complaint to the correct business area.
Hope to hear from you soon,
Regards
EdB
We are really sorry that you had a negative experience.
As we appreciate your feedback, and as we would really like to assist you, could you please provide us with your policy number, as there are various business areas within the company, and we need to ensure that we refer your complaint to the correct business area.
Hope to hear from you soon,
Regards
EdB
Momentum (SA)'s reply02 Sept 2024, 11:17
Official
Marius
We are really sorry that you had a negative experience.
As we appreciate your feedback, and as we would really like to assist you, could you please provide us with your policy number, as there are various business areas within the company, and we need to ensure that we refer your complaint to the correct business area.
Hope to hear from you soon,
Regards
EdB
We are really sorry that you had a negative experience.
As we appreciate your feedback, and as we would really like to assist you, could you please provide us with your policy number, as there are various business areas within the company, and we need to ensure that we refer your complaint to the correct business area.
Hope to hear from you soon,
Regards
EdB
MS
Marius S's updateReviewer Update
02 Sept 2024, 11:29The fact that after I have referred to the two pot system in my original complaint and you respond by asking me which business area it relates to speaks for itself!!!!!!!!!
MS
Marius S's update02 Sept 2024, 11:29
Reviewer Update
The fact that after I have referred to the two pot system in my original complaint and you respond by asking me which business area it relates to speaks for itself!!!!!!!!!
Momentum (SA)'s replyOfficial
02 Sept 2024, 11:32Marius
There are Traditional retierment annuities, there are Investo retirement annuities, there are Metropolitan contracts, we cannot assist you if you do not assist us.
Please provide us with the relevant policy number, and then we can ensure that you receive the complete feedback you are looking for.
Regards
EdB
There are Traditional retierment annuities, there are Investo retirement annuities, there are Metropolitan contracts, we cannot assist you if you do not assist us.
Please provide us with the relevant policy number, and then we can ensure that you receive the complete feedback you are looking for.
Regards
EdB
Momentum (SA)'s reply02 Sept 2024, 11:32
Official
Marius
There are Traditional retierment annuities, there are Investo retirement annuities, there are Metropolitan contracts, we cannot assist you if you do not assist us.
Please provide us with the relevant policy number, and then we can ensure that you receive the complete feedback you are looking for.
Regards
EdB
There are Traditional retierment annuities, there are Investo retirement annuities, there are Metropolitan contracts, we cannot assist you if you do not assist us.
Please provide us with the relevant policy number, and then we can ensure that you receive the complete feedback you are looking for.
Regards
EdB
MS
Marius S's updateReviewer Update
02 Sept 2024, 11:59EdB,
Business areas and different retirement annuities aren’t entirely the same thing wouldn’t you say?
Furthermore my policy number is irrelevant since the feedback I am requested from you relates to your inadequate system when dealing with the traffic of payouts of the two pot system!!!!!!!!!!!!!!
Business areas and different retirement annuities aren’t entirely the same thing wouldn’t you say?
Furthermore my policy number is irrelevant since the feedback I am requested from you relates to your inadequate system when dealing with the traffic of payouts of the two pot system!!!!!!!!!!!!!!
MS
Marius S's update02 Sept 2024, 11:59
Reviewer Update
EdB,
Business areas and different retirement annuities aren’t entirely the same thing wouldn’t you say?
Furthermore my policy number is irrelevant since the feedback I am requested from you relates to your inadequate system when dealing with the traffic of payouts of the two pot system!!!!!!!!!!!!!!
Business areas and different retirement annuities aren’t entirely the same thing wouldn’t you say?
Furthermore my policy number is irrelevant since the feedback I am requested from you relates to your inadequate system when dealing with the traffic of payouts of the two pot system!!!!!!!!!!!!!!
Momentum (SA)'s replyOfficial
10 Sept 2024, 09:32Marius
Can you please provide the policy number you are referring to.
I can only provide feedback in terms of YOUR policy / contract.
You have not provided sufficient clarification in terms of our "inadequate system" and therefore I cannot present you with decent and complete feedback.
Please refer to the policy contract you are specifically referring to. On receipt of your confirmation, we can address the issue at hand.
Regards
EdB
Can you please provide the policy number you are referring to.
I can only provide feedback in terms of YOUR policy / contract.
You have not provided sufficient clarification in terms of our "inadequate system" and therefore I cannot present you with decent and complete feedback.
Please refer to the policy contract you are specifically referring to. On receipt of your confirmation, we can address the issue at hand.
Regards
EdB
Momentum (SA)'s reply10 Sept 2024, 09:32
Official
Marius
Can you please provide the policy number you are referring to.
I can only provide feedback in terms of YOUR policy / contract.
You have not provided sufficient clarification in terms of our "inadequate system" and therefore I cannot present you with decent and complete feedback.
Please refer to the policy contract you are specifically referring to. On receipt of your confirmation, we can address the issue at hand.
Regards
EdB
Can you please provide the policy number you are referring to.
I can only provide feedback in terms of YOUR policy / contract.
You have not provided sufficient clarification in terms of our "inadequate system" and therefore I cannot present you with decent and complete feedback.
Please refer to the policy contract you are specifically referring to. On receipt of your confirmation, we can address the issue at hand.
Regards
EdB
MS
Marius S's updateReviewer Update
10 Sept 2024, 09:48How is MY policy/contract going to change anything!?
The fact of the matter is than your were not able the changes in relating to the two pot retirement system. Your platforms was unavailable for various days and now this morning a have learnt from various of my co employee that submitted their claims various business days after myself and/also other colleagues that they have received their claims.
So you keep referring me to MY policy/contract but you fail to deal with the point at hand.
It is astonishing that these claims get paid out by MOMENTUM in this manner.
If you want to continue arguing on this point I am happy to provide you with at least 200 employees from my company that has had exactly the same experience!!!!!!!!!
The fact of the matter is than your were not able the changes in relating to the two pot retirement system. Your platforms was unavailable for various days and now this morning a have learnt from various of my co employee that submitted their claims various business days after myself and/also other colleagues that they have received their claims.
So you keep referring me to MY policy/contract but you fail to deal with the point at hand.
It is astonishing that these claims get paid out by MOMENTUM in this manner.
If you want to continue arguing on this point I am happy to provide you with at least 200 employees from my company that has had exactly the same experience!!!!!!!!!
MS
Marius S's update10 Sept 2024, 09:48
Reviewer Update
How is MY policy/contract going to change anything!?
The fact of the matter is than your were not able the changes in relating to the two pot retirement system. Your platforms was unavailable for various days and now this morning a have learnt from various of my co employee that submitted their claims various business days after myself and/also other colleagues that they have received their claims.
So you keep referring me to MY policy/contract but you fail to deal with the point at hand.
It is astonishing that these claims get paid out by MOMENTUM in this manner.
If you want to continue arguing on this point I am happy to provide you with at least 200 employees from my company that has had exactly the same experience!!!!!!!!!
The fact of the matter is than your were not able the changes in relating to the two pot retirement system. Your platforms was unavailable for various days and now this morning a have learnt from various of my co employee that submitted their claims various business days after myself and/also other colleagues that they have received their claims.
So you keep referring me to MY policy/contract but you fail to deal with the point at hand.
It is astonishing that these claims get paid out by MOMENTUM in this manner.
If you want to continue arguing on this point I am happy to provide you with at least 200 employees from my company that has had exactly the same experience!!!!!!!!!
MS
Marius S's updateReviewer Update
10 Sept 2024, 11:19And again your platform(s) are down!!!!! How delightful
MS
Marius S's update10 Sept 2024, 11:19
Reviewer Update
And again your platform(s) are down!!!!! How delightful
Momentum (SA)'s replyOfficial
10 Sept 2024, 11:24Marius
Your concerns have been referred to the relevant business area that will be in contact with you soon.
Regards
EdB
Your concerns have been referred to the relevant business area that will be in contact with you soon.
Regards
EdB
Momentum (SA)'s reply10 Sept 2024, 11:24
Official
Marius
Your concerns have been referred to the relevant business area that will be in contact with you soon.
Regards
EdB
Your concerns have been referred to the relevant business area that will be in contact with you soon.
Regards
EdB
MS
Marius S's updateReviewer Update
11 Sept 2024, 13:36Since you keep on ignoring me!!!!!!!!!
Can you please explain to me why I am the only one in our company that is yet to receive their claim? This after I was the firt to submit my claim????? This is ridiculous!!!!!
Can you please explain to me why I am the only one in our company that is yet to receive their claim? This after I was the firt to submit my claim????? This is ridiculous!!!!!
MS
Marius S's update11 Sept 2024, 13:36
Reviewer Update
Since you keep on ignoring me!!!!!!!!!
Can you please explain to me why I am the only one in our company that is yet to receive their claim? This after I was the firt to submit my claim????? This is ridiculous!!!!!
Can you please explain to me why I am the only one in our company that is yet to receive their claim? This after I was the firt to submit my claim????? This is ridiculous!!!!!
Momentum (SA)'s replyOfficial
11 Sept 2024, 13:41Marius
We have referred the matter to the relevant business area, notifying them of your concern.
Regards
EdB
We have referred the matter to the relevant business area, notifying them of your concern.
Regards
EdB
Momentum (SA)'s reply11 Sept 2024, 13:41
Official
Marius
We have referred the matter to the relevant business area, notifying them of your concern.
Regards
EdB
We have referred the matter to the relevant business area, notifying them of your concern.
Regards
EdB