BAD MOMENTUM

I was retrenched in October 2024.I logged a withdrawal claim from the fund in 5 November 2024 and ever since have been given the run around.December I was told the claim would be finalized before 20 December 2024 as that was the day they closed for the holiday period nothing happened.On the 2nd January 2025 I called them again because there is no communication from them.I was then told that the claim was never captured.On the 6th of January 2025 I called again and was told that my claim was a priority because it was a fault on their side.And the paid out will take 7 to 10 working days.On the 13th January 2025 Sars informed me that they issued a Tax directive to my pension administrators which is Momentum.The 14 January 2025 I called Momentum again and was told that payout will take a day or two.I then called them the 15 January 2025 and was told they cant do any payout because their Quality department needs to do a tax directive for the second time(where SARS issued it already).From there on I requested to transfered to their manager and they refused.They will mail me and CC him(***lord Chai).I mailed him and their complaints department but no response to any mail.After 8 hours I called back again and only then received a mail from him saying he will call in few minutes time which never ever happened.After calling almost every department for help NOTHING HAPPENED THEY ARE ALL USELLESS AND ***********.Never ever choose Momentum for your provident, retirement or pension fund.I regret chosing them 13 years ago should have gone with Alexander Forbes cause my colleagues all got their funds in November 2024.