Bad medical apps

Good day all I would love to share my horrible experience today 25/2/21.momentum health for me Changes their doctors visits for 2021 as follow: 1st 3 Gp visits are unlocked after the 3rd you need to unlock Gp visits on a hello doctor's app.i download the app as I am merely following their protocol.I hurt my back in December 2020 I went to see my doctor on 2/1/21 for back injury, got medications.I went back on 16/1/21 a my back I not yet better I was sent for Xrays-it reflects that I had a soft tissue injury.I was referred to a physio.I went to my Gp this morning after struggling to unlock my Gp visits,I was at home for 2 weeks as my back jus keeps hurting and affects my mobility,I was turned away by GP,yet again I went on hello doctor app which was so unhelpful I called hello doctor ph number I was told my number was not saved on their system,my airtime was up,Take note I have not been t work for 2 weeks has not been paid yet.I bought airtime an called back,I was told by hello doctor I will be transferred to Momentum, maybe they can help me,I spoke to a consultant yet again my R12 airtime was finished - nobody bothering to call me back after I confirmed my membership number and. Cell number I mean where is the customer service? I called back hello doctor the same consultant answers and remembered me and said they had a technical problem but his manager Did add my number so I can call *120*1019# so hello doctor can call me back.I tried and failed yet again standing in a mall since 7 in the morning Being number 3rd at the surgery I had to leave the mall at 10:30 with extreme back pain,tired and frustrated.