Bad experience turned into a good one

After receiving bad service from a certain individual at Momentum when my mum passed away - namely Mildred Nelson in October 2021- this person actually laughed at me at some point during my interaction with her. So I got very emotional and called back and was helped by a lady by the name of Leturcia who was so professional and patient and took the time to assist me with my mum's funeral payout. She walked and talked with me every step of the way until I was paid out. I would like to extend my gratitude to her as you rarely find people like her in corporate companies making things happen especially in time of death. She is an asset and hope she goes far in her career. No words can explain how she turned an horrific experience into a comforting one and reassured me it's going to be ok. Thank you Leturcia from the bottom of my heart. Sharlene Ross