1 reviews | Active since Jun 2014
Bad Customerm Service
<p>I had a problem with Standard Bank. I deposit cash on 30/09/2016 and the slip said cash jam. As a result all my debit orders were returned unpaid. The money only reflected on my account on 07/10/2016. I called Momentum for debit order details and they said they will double deduct et the end off the month. No one mentioned that because my Multiply was returned I will lose all benefit even if it was only 7 days. Momentum is now insisting on an extra premium for that month. Despite numorouscalls and emails to the call centre and the Myriad specialist and my broker no-one has any positive feedback. Standard Bank is also very negative about my loss. These are such big companies how does the little man always lose?</p>
I appreciate you bringing your concerns to our attention. We will look into the points raised and confirm that a manager will contact you shortly
Regards,
N D'Arch
I appreciate you bringing your concerns to our attention. We will look into the points raised and confirm that a manager will contact you shortly
Regards,
N D'Arch
Dear Marcia,
Siphokazi Noganta from our Escalated Specialist Services department confirmed that she has made contact with you and advised that we have backdated the Multiply discount to 1 November 2016 on the Myriad policy. The policy is now in advance with an amount of R578.11. We will debit the difference in premium on the next debit order date which will be the 2nd of January 2017. The amount we will debit is R150.89 for the Myriad policy.
The Multiply contract has also been reinstated and the Multiply discounts will continue on the Myriad policy provided that the Multiply contract remains active.
I trust that this matter has been resolved t your satisfaction.
Regards,
N D'Arch
Dear Marcia,
Siphokazi Noganta from our Escalated Specialist Services department confirmed that she has made contact with you and advised that we have backdated the Multiply discount to 1 November 2016 on the Myriad policy. The policy is now in advance with an amount of R578.11. We will debit the difference in premium on the next debit order date which will be the 2nd of January 2017. The amount we will debit is R150.89 for the Myriad policy.
The Multiply contract has also been reinstated and the Multiply discounts will continue on the Myriad policy provided that the Multiply contract remains active.
I trust that this matter has been resolved t your satisfaction.
Regards,
N D'Arch
Thank You!
Thank You!