PN
Pavna N
1 reviews | Active since Jan 2020
10 Sept 2024, 13:19
Bad customer service from a senior
I have dealing with Solly regarding a dis-investment and have had to follow up 5 times within the past week for an update and still no response whatsoever. Clearly this is the only way to get a response! I have reiterated to him multiple times that this is an urgent matter!
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Replies (2)
Momentum (SA)'s replyOfficial
10 Sept 2024, 13:29Dear Pavna,
Thank you for our posting. We have escalated the query to the Fund Administrator.
Regards,
ND
Thank you for our posting. We have escalated the query to the Fund Administrator.
Regards,
ND
Momentum (SA)'s reply10 Sept 2024, 13:29
Official
Dear Pavna,
Thank you for our posting. We have escalated the query to the Fund Administrator.
Regards,
ND
Thank you for our posting. We have escalated the query to the Fund Administrator.
Regards,
ND
PN
Pavna N's updateReviewer Update
11 Sept 2024, 12:17Hi Momentum team,
I received a response from someone in admin telling me something completely different. I have the email trail from sollay stating the team was finalizing things and since then no response from him and now I'm being told something else which is delaying the WHOLE PROCESS.
YOUR TEAM HAS NO SENSE OF URGENCY. I WANT A RESPONSE TODAY PLEASE. YOU CANNOT EXPECT CLIWNT TO BEG FOR ASSISTANCE LIKE THIS IT IS RIDICULOUS.
I received a response from someone in admin telling me something completely different. I have the email trail from sollay stating the team was finalizing things and since then no response from him and now I'm being told something else which is delaying the WHOLE PROCESS.
YOUR TEAM HAS NO SENSE OF URGENCY. I WANT A RESPONSE TODAY PLEASE. YOU CANNOT EXPECT CLIWNT TO BEG FOR ASSISTANCE LIKE THIS IT IS RIDICULOUS.
PN
Pavna N's update11 Sept 2024, 12:17
Reviewer Update
Hi Momentum team,
I received a response from someone in admin telling me something completely different. I have the email trail from sollay stating the team was finalizing things and since then no response from him and now I'm being told something else which is delaying the WHOLE PROCESS.
YOUR TEAM HAS NO SENSE OF URGENCY. I WANT A RESPONSE TODAY PLEASE. YOU CANNOT EXPECT CLIWNT TO BEG FOR ASSISTANCE LIKE THIS IT IS RIDICULOUS.
I received a response from someone in admin telling me something completely different. I have the email trail from sollay stating the team was finalizing things and since then no response from him and now I'm being told something else which is delaying the WHOLE PROCESS.
YOUR TEAM HAS NO SENSE OF URGENCY. I WANT A RESPONSE TODAY PLEASE. YOU CANNOT EXPECT CLIWNT TO BEG FOR ASSISTANCE LIKE THIS IT IS RIDICULOUS.