TL
Tyron L
1 reviews | Active since Jun 2013
22 Feb 2022, 11:02
Bad Customer Service - Broken system
Had to go online twice for a quote , once I saved the application for later and no email was sent to finalize the process. Second time someone did call to schedule an advisor who would call to finalize the process, no call ever came. Got hold of them again this morning only to be told there no one is available to take my money. Your loss. Bad service. Go to discovery.
Helpful (0)
Replies (5)0
Replies (5)TL
Tyron L's updateReviewer Update
22 Feb 2022, 09:13I will retract my complaint if the matter is resolved today and only today.
TL
Tyron L's update22 Feb 2022, 09:13
Reviewer Update
I will retract my complaint if the matter is resolved today and only today.
Momentum (SA)'s replyOfficial
22 Feb 2022, 11:11Thank you for taking the time to inform us of your concerns. We understand the seriousness and would like to assist you as quickly as possible by escalating it to the correct division within Momentum Metropolitan Holdings Limited.
Kindly note that the limited information you provided is delaying our means to investigate your concerns. Please provide us with the contact details you used when requesting the quotation and possibly the name of the individual whom you spoke to or any other information to assist us in our investigation. You may do a private posting with he information.
Kind regards
CK
Kindly note that the limited information you provided is delaying our means to investigate your concerns. Please provide us with the contact details you used when requesting the quotation and possibly the name of the individual whom you spoke to or any other information to assist us in our investigation. You may do a private posting with he information.
Kind regards
CK
Momentum (SA)'s reply22 Feb 2022, 11:11
Official
Thank you for taking the time to inform us of your concerns. We understand the seriousness and would like to assist you as quickly as possible by escalating it to the correct division within Momentum Metropolitan Holdings Limited.
Kindly note that the limited information you provided is delaying our means to investigate your concerns. Please provide us with the contact details you used when requesting the quotation and possibly the name of the individual whom you spoke to or any other information to assist us in our investigation. You may do a private posting with he information.
Kind regards
CK
Kindly note that the limited information you provided is delaying our means to investigate your concerns. Please provide us with the contact details you used when requesting the quotation and possibly the name of the individual whom you spoke to or any other information to assist us in our investigation. You may do a private posting with he information.
Kind regards
CK
TL
Tyron L's updateReviewer Update
22 Feb 2022, 11:24Wow, Momentum called this morning. From the wrong department so they could not help me. Now you say "I" the client who CORRECTLY completed the online portal that "YOU" provided has provided limited information regarding my quote and request.
Im done, can you imagen having to claim or deal with Momentum if the need arises. After they figure out how to tie their shoes you might get assistance.
I'll be going to Discovery.
Im done, can you imagen having to claim or deal with Momentum if the need arises. After they figure out how to tie their shoes you might get assistance.
I'll be going to Discovery.
TL
Tyron L's update22 Feb 2022, 11:24
Reviewer Update
Wow, Momentum called this morning. From the wrong department so they could not help me. Now you say "I" the client who CORRECTLY completed the online portal that "YOU" provided has provided limited information regarding my quote and request.
Im done, can you imagen having to claim or deal with Momentum if the need arises. After they figure out how to tie their shoes you might get assistance.
I'll be going to Discovery.
Im done, can you imagen having to claim or deal with Momentum if the need arises. After they figure out how to tie their shoes you might get assistance.
I'll be going to Discovery.
Momentum (SA)'s replyOfficial
22 Feb 2022, 11:36I am really sorry that you did not provide the noted information.
I would like to assure you that we do care about our clients and prospective clients and would like to be of assistance. However your posting didn't specify what type of quotation you requested. Due to the many divisions within our company for which you could request a quotation (as an example life or risk insurance, investment, short term insurance, funeral cover, medical aid etc.) I would need some more information in order to refer your complaint to the correct division for their urgent attention.
You are welcome to send additional information as a private posting and we will gladly assist.
CK
I would like to assure you that we do care about our clients and prospective clients and would like to be of assistance. However your posting didn't specify what type of quotation you requested. Due to the many divisions within our company for which you could request a quotation (as an example life or risk insurance, investment, short term insurance, funeral cover, medical aid etc.) I would need some more information in order to refer your complaint to the correct division for their urgent attention.
You are welcome to send additional information as a private posting and we will gladly assist.
CK
Momentum (SA)'s reply22 Feb 2022, 11:36
Official
I am really sorry that you did not provide the noted information.
I would like to assure you that we do care about our clients and prospective clients and would like to be of assistance. However your posting didn't specify what type of quotation you requested. Due to the many divisions within our company for which you could request a quotation (as an example life or risk insurance, investment, short term insurance, funeral cover, medical aid etc.) I would need some more information in order to refer your complaint to the correct division for their urgent attention.
You are welcome to send additional information as a private posting and we will gladly assist.
CK
I would like to assure you that we do care about our clients and prospective clients and would like to be of assistance. However your posting didn't specify what type of quotation you requested. Due to the many divisions within our company for which you could request a quotation (as an example life or risk insurance, investment, short term insurance, funeral cover, medical aid etc.) I would need some more information in order to refer your complaint to the correct division for their urgent attention.
You are welcome to send additional information as a private posting and we will gladly assist.
CK
TL
Tyron L's updateReviewer Update
22 Feb 2022, 12:19CK, just to inform you that placing blame on your potential client is a bad way to win their business. I suggest you go for training.
Needless to say I have signed up with Discovery, One phone call later.
Needless to say I have signed up with Discovery, One phone call later.
TL
Tyron L's update22 Feb 2022, 12:19
Reviewer Update
CK, just to inform you that placing blame on your potential client is a bad way to win their business. I suggest you go for training.
Needless to say I have signed up with Discovery, One phone call later.
Needless to say I have signed up with Discovery, One phone call later.