Bad Customer Service at Momentum

Bad customer service at Momentum MRA - TFR docs

My experience dealing with Momentum MRA division has been extremely atrocious. I am an ex Transnet Employee who resigned at the end of June 2024 and Momentum is responsible for the company's pension fund. My claim was submitted at the beginning of July. I have since been making follow ups with consultants and everyday I'm given different feedback which leaves the impression that they don't know what they are doing. On one incident I was told that I submited incomplete documents which was false as they later found the email with all the documents. There is absolutely no customer care as you can also feel it also from the irate consultants. I have tried to complain and escalate the matter but I'm finding no joy.

I really thought highly of Momentum but my experience with this process has bee the worst.

I honestly don't know how to proceed and hoping that someone senior from Momentum will take note of this complaint.