BAD CUSTOMER SERVICE AT MOMENTUM

I am extremely disappointed and frustrated with the appalling customer service I received form Momentum Investments (Investo Retirement Annuity). Since last year November 2024. Despite numerous attempts to resolve the issue, I was met with incompetence, indifference and a complete lack of professionalism and empathy.

My problem began like I said last year November 2024 when I asked Momentum to withdraw my two-pot funds. I contacted my financial to assist me on the issue, but they totally ignored him until he gave up and said its a personal thing since its your money contact Momentum yourself directly. I contacted the customer support team, hoping for a prompt resolution. Unfortunately, the experience is a disaster until now nothing has been resolved.

Here are the details of my interactions through emails and phone calls. On 13th December 2024 I received an email from Chamese Gani asking me to update my identification since the one on file had expired. I then send the updated ID document, then I received a confirmation email from Ayanda Dude confirming that she has received my new identification and updated it so now I can go ahead and apply for the two-pot servings. I did so and did all the online docusign and finished. Only to receive and email form Naaznie Bidesai who is the worst of them all, she doesn't even return calls and she doesn't do what she promised to do. The email was asking me to redo the online application again and this email came after a follow up as when the process will finish. The online system is a nightmare giving you error every time. Until this very day my issue hasn't been resolved. A lady by the name Deslin seemed to interested then she vanished as well ignoring to take my calls.

The lack of support and resolution from Momentum has caused me significant stress, wasted time, and financial losses on data and airtime to make calls and emails. Its unacceptable for a big company like Momentum to treat its customers with such disdain.

I hope they take my experience seriously and take immediate action to improve their customer service. Until then, I would advise others to avoid this company at all costs.😌😌😌😌😌SAD