Bad customer service

Good day,It with great disappointment and dissatisfaction that I write this email to your company. I have been treated with the outmost disrespect. I have never experienced such incompetence and poor customer service from any insurance service provider.It is unfortunate that I have to deal with one of your consultants who goes by the name of Nichole, this not once but twice. This woman is rude and has not regard for the customers that she deals with. She is unprofessional and should not be on calls for any reason. I do not think that she even deserves to be a genitor. To get to the point of my query. I was contacted by a tracing company for funds which were not claimed from 2013, all relevant documents were submitted. I called your call centre and they referred me to the unclaimed funds department, that was my first encounter with this woman. She advised me that claims take 6 weeks to be processed, I waited for the six weeks and I did not get any feedback from her or momentum on the status of my claim.I called again in December and I was told that the tax clearance had not been requested from SARS, and I would receive an SMS notification of this and I should receive my funds <div><br></div><div><em>(Supplier name changed from Momentum to Momentum Retirement Administrators by Hellopeter.com)</em></div>