BAD customer service

I wish I could give no stars. I have been trying to make a policy paid up and cancel my debit order over the past two weeks. The service has been atrocious. Each time I submit the documents you ask for I am told I need something different/ or there is something wrong with what I submitted. I confirm with someone telephonically each time, and submit exactly what is told. Communication via e-mail requesting the additional documentation is vague, and just a automated type response. I am beyond frustrated with your service, and would not recommend you.