1 reviews | Active since Dec 2011
Bad customer service
On 16 August 2017 I requested an Annual Feedback Report and my Increment Letter. Momentum then requested my scheme name, client reference number and id number which I submitted to them. On 23 August 2017 I followed up my request again and to date received no feedback. All information is normally available by July each year and this is the second year that I battle with Annuity Operations. Since Momentum took over pension funds from Metropolitan Life customer service is non existent.
Dear Sir
Please accept our sincere apologies for the service level that was extended to you. The relevant department has been requested to assist you with your request.
Regards
EdB
Dear Sir
Please accept our sincere apologies for the service level that was extended to you. The relevant department has been requested to assist you with your request.
Regards
EdB
I wish to confirm that our annuities department will contact you and confirm the address that the documentation was in fact sent to.
This will also be resent t you.
Kind Regards
Sue
I wish to confirm that our annuities department will contact you and confirm the address that the documentation was in fact sent to.
This will also be resent t you.
Kind Regards
Sue