BS
Brian S
1 reviews | Active since Jul 2023
14 Jul 2023, 18:58
Bad bad services stay away from Momentum
Hi Momentum
Must say very disappointed in your service. Nobody has phoned me and explained to me what documents are outstanding and to show me. You have also not answered my mails i have sent. Your services is very bad.
Yet you keep on mailing my ex wife stating that divorce papers is still outstanding. I have asked the lawyer and we have sent you all the final papers by mail now 5 times.
When i phone the call centre they tell me all documents is there but they cant see the progress . But you keep on mailing me that papiers is not there. Sound to me you do not want to payout my money but yet i have paid you over 6 years every month for your services.
There is no more paperwork to send to you.
I have logged a complaint 2 weeks ago and still waiting for feedback.
Can someone phone me so we can sort this out so i can close my account with you and i will never deal with Momentum ever again
Thank you Brian Smith
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
17 Jul 2023, 08:33Brian
We would like to assist you but as there are various business units within the company and you did not provide the relevant policy number, nor your identity number, it is difficult to trace the contract to ascertain where your concerns have to be escalated to?
Can you please confirm this information to assist us in assisting you.
Kind regards
EdB
We would like to assist you but as there are various business units within the company and you did not provide the relevant policy number, nor your identity number, it is difficult to trace the contract to ascertain where your concerns have to be escalated to?
Can you please confirm this information to assist us in assisting you.
Kind regards
EdB
Momentum (SA)'s reply17 Jul 2023, 08:33
Official
Brian
We would like to assist you but as there are various business units within the company and you did not provide the relevant policy number, nor your identity number, it is difficult to trace the contract to ascertain where your concerns have to be escalated to?
Can you please confirm this information to assist us in assisting you.
Kind regards
EdB
We would like to assist you but as there are various business units within the company and you did not provide the relevant policy number, nor your identity number, it is difficult to trace the contract to ascertain where your concerns have to be escalated to?
Can you please confirm this information to assist us in assisting you.
Kind regards
EdB
Momentum (SA)'s replyOfficial
17 Jul 2023, 08:37Brian
We would like to assist you but as there are various business units within the company and you did not provide the relevant policy number, nor your identity number, it is difficult to trace the contract to ascertain where your concerns have to be escalated to?
Can you please confirm this information to assist us in assisting you.
Kind regards
EdB
We would like to assist you but as there are various business units within the company and you did not provide the relevant policy number, nor your identity number, it is difficult to trace the contract to ascertain where your concerns have to be escalated to?
Can you please confirm this information to assist us in assisting you.
Kind regards
EdB
Momentum (SA)'s reply17 Jul 2023, 08:37
Official
Brian
We would like to assist you but as there are various business units within the company and you did not provide the relevant policy number, nor your identity number, it is difficult to trace the contract to ascertain where your concerns have to be escalated to?
Can you please confirm this information to assist us in assisting you.
Kind regards
EdB
We would like to assist you but as there are various business units within the company and you did not provide the relevant policy number, nor your identity number, it is difficult to trace the contract to ascertain where your concerns have to be escalated to?
Can you please confirm this information to assist us in assisting you.
Kind regards
EdB
Momentum (SA)'s replyOfficial
17 Jul 2023, 08:37Brian
We would like to assist you but as there are various business units within the company and you did not provide the relevant policy number, nor your identity number, it is difficult to trace the contract to ascertain where your concerns have to be escalated to?
Can you please confirm this information to assist us in assisting you.
Kind regards
EdB
We would like to assist you but as there are various business units within the company and you did not provide the relevant policy number, nor your identity number, it is difficult to trace the contract to ascertain where your concerns have to be escalated to?
Can you please confirm this information to assist us in assisting you.
Kind regards
EdB
Momentum (SA)'s reply17 Jul 2023, 08:37
Official
Brian
We would like to assist you but as there are various business units within the company and you did not provide the relevant policy number, nor your identity number, it is difficult to trace the contract to ascertain where your concerns have to be escalated to?
Can you please confirm this information to assist us in assisting you.
Kind regards
EdB
We would like to assist you but as there are various business units within the company and you did not provide the relevant policy number, nor your identity number, it is difficult to trace the contract to ascertain where your concerns have to be escalated to?
Can you please confirm this information to assist us in assisting you.
Kind regards
EdB
BS
see below mail from Tebogo
Policy no: ***
Dear Christine
Brian S's updateReviewer Update
17 Jul 2023, 08:42see below mail from Tebogo
Policy no: ***
Dear Christine
Thank you for your e-mail of 06 July 2023.
Kindly note that we require
-A copy of full divorce order, including the settlement agreement, where applicable.
We trust that you will find the above in order.
Please contact us on weekdays from 08:00 to 17:00 for further information.
You can also visit us at www.momentum.co.za to update your details, view your contract information and find other useful tools to help you with your financial planning.
Web www.momentum.co.za
ShareCall number ***
Telephone number +***4
Email address ***
Kind regards
Tebogo Thapedi
Momentum
Kindly note that we require
-A copy of full divorce order, including the settlement agreement, where applicable.
We trust that you will find the above in order.
Please contact us on weekdays from 08:00 to 17:00 for further information.
You can also visit us at www.momentum.co.za to update your details, view your contract information and find other useful tools to help you with your financial planning.
Web www.momentum.co.za
ShareCall number ***
Telephone number +***4
Email address ***
Kind regards
Tebogo Thapedi
Momentum
BS
Brian S's update17 Jul 2023, 08:42
Reviewer Update
see below mail from Tebogo
Policy no: ***
Dear Christine
Thank you for your e-mail of 06 July 2023.
Kindly note that we require
-A copy of full divorce order, including the settlement agreement, where applicable.
We trust that you will find the above in order.
Please contact us on weekdays from 08:00 to 17:00 for further information.
You can also visit us at www.momentum.co.za to update your details, view your contract information and find other useful tools to help you with your financial planning.
Web www.momentum.co.za
ShareCall number ***
Telephone number +***4
Email address ***
Kind regards
Tebogo Thapedi
Momentum
Kindly note that we require
-A copy of full divorce order, including the settlement agreement, where applicable.
We trust that you will find the above in order.
Please contact us on weekdays from 08:00 to 17:00 for further information.
You can also visit us at www.momentum.co.za to update your details, view your contract information and find other useful tools to help you with your financial planning.
Web www.momentum.co.za
ShareCall number ***
Telephone number +***4
Email address ***
Kind regards
Tebogo Thapedi
Momentum
Momentum (SA)'s replyOfficial
17 Jul 2023, 08:45Thank you for your prompt response.
The matter has been escalated on your behalf.
Kind regards
EdB
The matter has been escalated on your behalf.
Kind regards
EdB
Momentum (SA)'s reply17 Jul 2023, 08:45
Official
Thank you for your prompt response.
The matter has been escalated on your behalf.
Kind regards
EdB
The matter has been escalated on your behalf.
Kind regards
EdB