1 reviews | Active since Jan 2011
Bad attitude & delay of payment.
ON MONDAY 12/2/2017 at 14:27 I CONTACTED MOMENTUM ON THE NUMBER: ***& WAS RUDELY TRANSFERRED TO THE INVESTO DEPARTMENT.
THE CONSULTANT WHO ATTENDED TO MY CALL WAS VERY RUDE & EXPLAINED TERMS & CONDITIONS THAT WERE TOTALLY FOREIGN ON MY PORTFOLIO. I HAVE PREVIOUSLY & RECENTLY CONTACTED MOMENTUM & NONE OF THESE TERMS WERE USED PREVIOUSLY.
IT WAS CONFIRMED ON MONDAY THAT MY FUNDS WILL BE TRANSFERRED INTO MY ACCOUNT WITHIN 24 HOURS BY THE RUDE EMPLOYEE AND I WOULD BE CHARGED R 100 FOR THE TRANSACTION. AS OF THIS MORNING THE FUNDS DO NOT REFLECT INTO MY ACCOUNT AND IT HAS BEEN OVER 48 HOURS.
I CONTACTED MOMENTUM THIS MORNING AT 7:35AM & RECEIVED THE SAME DELAYED RUDE RESPONSE. THE MANAGER TSHEPANG SEBOLAI WHO WAS ALSO DUMB FOUNDED & COULD NOT EXPLAIN WHY THE FUNDS WERE NOT REFLECTING.
I AM A CUSTOMER AND IF YOU CANT SPEAK, LISTEN TO MY GRIEVANCE & ASSIST, PLEASE DON’T THINK I"M GOING TO SIT ON THE PHONE WHILE YOU HUMILIATE ME. IT’S CLEAR HE DOES NOT UNDERSTAND ENGLISH & WAS *********** TO RESOLVE MY COMPLAINT. I WANT THE R 2,000 THAT WAS PROMISED TO ME WITHIN 24 HOURS WHICH I WAS CHARGED R 100 FOR AS PROMISED 12/2/2018.
WHAT TYPE OF A FINANCIAL ORGANISATION DOES NOT DO THE FOLLOWING?
WHEN ANSWERING OR CONSULTING WITH A CLIENT DOES NOT PROVIDE FULL NAME AND SURNAME OF THE CONSULTANT? DOES NOTE PROVIDE A REFERENCE FOR THE CALL? REFERENCE & ACKNOWLEDGEMENT OF THE TRANSACTION? DELAY OF PAYMENT AFTER CHARGING THE CLIENT FOR THE TRANSACTION ?
A USELESS ORGANISATION THAT TREATS CLIENTS AS IF THEY DOING YOU A FAVOUR!
I NOW AWAIT YOUR RESPONSE AS TO HOW MY COMPLAINT WILL BE RESOLVED AND AWAIT MY FUNDS & REFUND FOR THE DELAYED TRANSACTION!
Dear Mr Naidoo,
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that.
I have verified that payment was authorised and the funds have already left Momentum's bank account. The deposit will reflect in your bank account tomorrow morning.
As per our telephone discussion, we will arrange for the R100 fee to be reversed.
Kind regards,
N D'Arch
Dear Mr Naidoo,
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that.
I have verified that payment was authorised and the funds have already left Momentum's bank account. The deposit will reflect in your bank account tomorrow morning.
As per our telephone discussion, we will arrange for the R100 fee to be reversed.
Kind regards,
N D'Arch
Dear Mr Naidoo,
We have reversed the immediate payment fee as requested, and credited it back to your investment .
Kind regards,
N D'Arch
Dear Mr Naidoo,
We have reversed the immediate payment fee as requested, and credited it back to your investment .
Kind regards,
N D'Arch
Dear Mr Naidoo,
We have reversed the immediate payment fee as requested, and credited it back to your investment .
Kind regards,
N D'Arch
Dear Mr Naidoo,
We have reversed the immediate payment fee as requested, and credited it back to your investment .
Kind regards,
N D'Arch