MA
Mia A
1 reviews | Active since Mar 2009
17 Aug 2023, 11:16
Bad and undependable financial service
Mpho Bapela was assigned as financial adviser to me about 2 weeks ago. Since then he does not even bother to contact me EVEN he promised another consult, Linda, that he will contact me when their system goes online yesterday . I am not interested to be served by Mpho any longer so for now I do not know what the way forward is for me wirh my insurance policy. Very bad, unprofessional service.
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
17 Aug 2023, 12:19Dear Muriel
Thank you for bringing this to our attention. The matter was referred to the financial advisor and management.
We received confirmation that they made contact with you to resolve the matter.
I want to apologise for the inconvenience and frustration this has caused you.
Kind regards
MC
Thank you for bringing this to our attention. The matter was referred to the financial advisor and management.
We received confirmation that they made contact with you to resolve the matter.
I want to apologise for the inconvenience and frustration this has caused you.
Kind regards
MC
Momentum (SA)'s reply17 Aug 2023, 12:19
Official
Dear Muriel
Thank you for bringing this to our attention. The matter was referred to the financial advisor and management.
We received confirmation that they made contact with you to resolve the matter.
I want to apologise for the inconvenience and frustration this has caused you.
Kind regards
MC
Thank you for bringing this to our attention. The matter was referred to the financial advisor and management.
We received confirmation that they made contact with you to resolve the matter.
I want to apologise for the inconvenience and frustration this has caused you.
Kind regards
MC
MA
Mia A's updateReviewer Update
20 Aug 2023, 13:26I got a mail last week Thursday from Momentum. Listen asking me to rate the service from a Christopher who apparently assisted me. After almost 3 weeks now, since doing my medical for life insurance still not closer to what is happening with Momentum. According to Mpho Bapela, the first advisor that eventually phoned me after complaining on Hellopeter.com it seems that my medical info is still with the underwriter after almost a month! Clearly this company does not care about their potential clients. Sorry Momentum, I am not interested in a policy any longer and the blood tests you asked me to do... I will not be hold liaible for any costs since your employees clearly are not competent enough to assist me.
MA
Mia A's update20 Aug 2023, 13:26
Reviewer Update
I got a mail last week Thursday from Momentum. Listen asking me to rate the service from a Christopher who apparently assisted me. After almost 3 weeks now, since doing my medical for life insurance still not closer to what is happening with Momentum. According to Mpho Bapela, the first advisor that eventually phoned me after complaining on Hellopeter.com it seems that my medical info is still with the underwriter after almost a month! Clearly this company does not care about their potential clients. Sorry Momentum, I am not interested in a policy any longer and the blood tests you asked me to do... I will not be hold liaible for any costs since your employees clearly are not competent enough to assist me.