Bad an Poor service

Bad service: Submitted my pension claim with all the neccessary documents using the SmartExit on the first week of December and in two weeks time I a made phone call follow up just and check if all is in order and was told all is in order I should be receiving my payment within the next two weeks which was supposed to be first week of January more or less. I then got another mail response saying payment will be done on second week and since then all my mails aren't attended to, I keep on recieving auto response emails. I wouldn't advise anyone to use you as a broker cause your service is really bad.