Awful service

<p>At the begining of August 2016, I signed up for Momemtum Multiply, under virgin active, as a family and I have had a bizzare experience with Momentum.</p> <p> </p> <p>The reason for this is that it has taken Momentum two months to "short load" - a momentum term, whatever that means, my 2 kids onto the family plan I signed up for. I have interacted with the customer service and interestingly, I spoke to different people on over 7 occassions and guess what? Still no one gets it. However, the moment I signed up, my account was debited for the family subcription and all other charges. Amidst all this confusion, my account is also debited for the Virgin Active fees for my kids gym access. Accordingly, I have continued to lose money.</p> <p> </p> <p>I was recently informed that the issue has been rectified but your guess is as good as mine, nothing has happened. The worst bit is that none of the people I ever spoke to has picked up the phone to follow up the matter. All that Momentum does is to send an e-mail this will most likely come from someone completely new to the matter who may not have any history on what has been happening. This information will come with a request for information that has already been provided. I do not know why Momentum does not use relationship managers and if they are there, please consider their value because the service is terrible.</p> <p> </p> <p>I am considering to cancel my policy because this service is ****...and I expect to receive another e-mail providing explanations...such an impersonal way of dealing with clients...</p>