CD
Cecilia D

1 reviews | Active since May 2013

04 Aug 2015, 09:26

AWESOME SERVICE

I recently cancelled my life insurance with Momentum but kept my Annuity policy with them. The two policies were linked and I did not have a debit order on my bank account at the end of July, so I panicked that they might have cancelled both policies. I sent a mail to [Email Removed] at 9:03, and 9:07 I received a call from the call center advising me that I was in credit on my account, and therefore there was no debit order. I could not believe that I received a callback exactly 7 minutes after the mail was sent. I just want to commend the person who phoned me on a job \very"well done."""

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Replies (1)
Momentum (SA)
Momentum (SA)'s reply04 Aug 2015, 09:52
Official
Hello Ruanika,

Thank you so much for sharing your experience with us! We are extremely proud that our staff are delivering efficient service to our clients.

Kind Regards
Floraine van Buuren