Awaiting feedback since July

I decided to utilise the option of buying a pension from Momentum and have never received any feedback after sending an email in July and recently on the 10th of November. The automatic reply I receive says that Momentum will assist me within \72 hrs"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;858846;359;20;2;0;1;0;0;2;NULL;NULL;NULL;15/11/16 12:59;15/11/16 11:57;Pathetic Service;9,10E+12;N/A;***;I went to the Capricorn Park KFC on Wednesday the 11/11/2015 at 10:59 and swiped for R132.50 with my savings account. The money was deducted from my account, I even received the sms confirmation of this. I was then advised by Nosiphiwo and the manager on duty, that the money will reverse later on if not the next day. So I ended up paying with my credit card .The money DID NOT reverse from my savings account. I then went back to the KFC today at 12:40 and spoke to manager Naieem who said there is nothing that he can do. He then phoned his manager Prakash who advised that I need to go back, get a bank statement then come through and maybe they can help.<br> <br> This KFC is not close to my work, and now I have to go back and forth using MY petrol money to sort out this issue. If I was initially just advised that \if the money does not reflect by tomorrow;you guys are unhelpful and don't care about your customers AT ALL!! I will NEVER purchase at this KFC again and will tell all my friends and family about this. I WANT this matter to be resolved NOW!!!!"""