Avoid – Service Ends After Payment

I've known Momentum well over 15 years and always recommended them unfortunately, the level of customer service has drastically declined. Trying to get assistance is near impossible, calls go unanswered, emails are ignored, and don’t even bother calling on a Friday's... no one works on Fridays. You’re forced to send emails, which seem to go into a void with no follow-up. Once you're signed up, they're quick to take your money, but that’s where the service ends. It never used to be like this. Momentum used to stand for reliability and support, but that seems to have completely changed. The lack of accountability and commitment is honestly concerning. Just look at the growing number of poor reviews, it's clear that customer feedback isn't being taken seriously. Sadly, I wouldn’t recommend them anymore. I’d strongly advise others to consider taking their business elsewhere. asking for the reference number so they can fix their mistakes I'm listing a few unanswered reference numbers Pick your Pick