AVOID! Don’t trust momentum. Look at all other insurance companies before momentum. Warning!!

Don’t trust this company with your policies. The call center is useless and pathetic. They have not been trained on how to handle any form of call whether it be a simple request or a complaints. Escalation team leaders follow the same route. I request every thing in writing from them which they don’t do. This would serve as proof of the sheer incompetence of momentum as a whole. You cant get copies of recordings they state that they will only play them back for you. Again they love to promise the world on phone but for you to point out their lies made on phone calls is impossible. The momentum health claims allow authorization of claims from people that I have not seen, visited or consented claims with. The multiply program is a ******* and you end up spending additional money to keep the pyramid scheme going. The car and household insurance is also a **** you are at the mercy of 3rd parties like tracker to perform or momentum refuse to pay. I have been promised emailed from several staff 27/08 which have never materialized. I have requested email address of senior staff. This does not happen. You call the call center and ask to speak to senior management, you can’t. They are quick to get your money but get them to provide any form of service your are dead in the water. I urge you to investigate and read all the policies and fine print before entering into any agreement with momentum. Don’t take the word of a consultant over the phone without it in writing. I would highly recommend that everyone avoid momentum. The cheaper offerings are a reflection of the cheaper service that they provide. I really have no faith they they would be able to provide the most basic insurance claim whether it be health or car. AVOID AVOID AVOID. Just over a year of empty promises and lies.