@Momentum _ WHY am I having to beg you for TWO MONTHS for MY money!?

I started my claim withdrawal process on 27 January 2025. I received a confirmation email confirming that all was in order and that my claim would be processed accordingly. Waiting time was estimated at twenty six working days. On 10 March 2025 I phoned to confirm that all was in order and get an update. I was told all is in order and payment will be expedited. The same day I received an email to tell me that my withdrawal process was incomplete. (WHAT!?) I phoned back, again. Spoke to another (extremely rude and condescending) consultant who told me that due to a back-log my claim had fallen through the cracks and was to date untouched. He would now send this for processing. On 11 March 2025 I receive an email to tell me that my funds had been disinvested and they would apply for a tax directive and get back to me on progress. Heard nothing further. Today 25 March 2025 I phone once again, to enquire, and low and behold, once again - “fallen through the cracks” (is this something your consultants are scripted and/or taught to say because I mean, come on!?) nothing has been done on my claim and they would now today only apply for a tax directive and get back to me on the process thereof. @Momentum - WHY am I having to beg you for TWO MONTHS for MY money!? Also, your consultants need further training. They are rude, dismissive and no one quite knows what is going on.