Appauling service recieved from Momentum Consultants

<p>Good Day</p> <p> </p> <p>I am requesting urgent assistance with the below email.</p> <p> </p> <p>I am an employee of a hotel in Cape Town , and have not resigned. However, I have subsequently cancelled my pension fund with that of Momentum and would like it to be transferred to a preserver fund to that of another insurance broker ( to where I have moved all my policies).</p> <p> </p> <p>I have been dealing with Monique Wessels, and have escalated this to Nadia du Toit, who has not only been unhelpful and unprofessional, but lacks a huge amount of customer support and seriously, needs to go back to the drawing board as for ignoring an email sent to her on numerous occasions, is unacceptable.</p> <p> </p> <p>All I need to know and be provided with clarity on is: my funds value which I have not contributed too since December 2016, what will happen to it if it cannot be transferred to the new broker's preserver fund??It’s a simple question, that needs a simple explanation. Don’t send me the rules of the fund, pick up the phone or email and explain this procedure to me. This has been a never ending and continuous battle with these two employees and since January 2017, and 2 months later, this has still not been resolved.</p> <p> </p> <p>Momentum is known to “It is our aim to build and maintain enduring relationships by providing transparent, simple and effective communication” as part of your vision/mission, but I can vouch that this is entirely 110 % not true. All I have received from your consultants is dead end.</p> <p> </p> <p>I urge this to be resolved urgently and will continue to wait for a response, until I escalate this to higher parties.</p> <p> </p> <p>This is the email i sent to Momentum, or rather the office of the pension funds adjudicator today and hopefully someone will assist me. However, to date, the consultants at Momentum are useless, unhelpfull and lack customer support to the basics.</p> <p> </p> <p> </p> <p> </p>