Appalling Service from Momentum – Unresolved IRP5 Issue

I am extremely disappointed with the service received from Momentum.

While completing my 2025 eFiling tax return, I discovered an IRP5 issued by “Momentum Lewensversekeraars” with a substantial amount I know nothing about. Unable to submit my return, I logged an online query with Momentum on 6 October (Ref: ***) but received no acknowledgement or feedback.

When I called the Momentum call centre, the first consultant bluntly told me I had “sent the query to the wrong address” — even though I used their official platform. The second consultant was more helpful and confirmed that no payouts were made on my profile, meaning the IRP5 was likely an error. She advised me to contact SARS, who confirmed the IRP5 was issued by Momentum (on 28 August 2025) and must be corrected by them.

After spending over an hour between Momentum and SARS, I called again — only to reach the same unhelpful consultant, who responded rudely and defensively, showing no interest in resolving the issue.

This experience has been frustrating, time-consuming, and completely unprofessional. Momentum urgently needs to improve its customer support and accountability — clients deserve better than this.