Appalling service from momentum and its financial advisors

If I could give MOMENTUM FUND AT WORK zero star, I would. There is no sense of urgency here . I retired in April. When I follow up on my money with Thuli (financial advisor from momentum)I am being sent from pillar to post . Vuyo sent me forms to sign I asked him who opted for this three pot system when I was above the age of 55 when it was implemented ? Why was I not informed about the pros and cons Nobody colud answer me including Thuli who was a financial advisor offered by momentum to our company. I have called on the 02/09/2025 call reference 226 ST 6G29XL spoke to Maria who said she escalated the issue and I should receive a call back from someone senior. Nobody bothered to return that call .

On the 8th of September I sent an escalation email to *** nobody bothered to respond to that email to redeem themselves.

Momentum funds at work has financial advisors who cannot give financial advice. Who is regulating them because they don't know what they are doing . Why must I fight for my money causing me unnecessary emotional stress at my retirement age. It seems nobody cares about my mental health.