NW
Nico W
1 reviews | Active since Feb 2024
04 Mar 2024, 16:06
APPALLING SERVICE
My most embarrassing day of my life, when Momentum Money declined my transaction on my savings card at P&P till. They debited my account twice, but still it showed that the transaction declined. Tried phoning, and after holding on for a very long time the assistant could help me. He suggested that I transfer more money into my card, which I didn't do knowing that Momentum would also mess that up. Send a mail to Momentum this morning, and still waiting for a reply. And still R1,500.00 poorer because the money is not yet back in my account. Is this the way Momentum treats their clients?
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
05 Mar 2024, 08:28Dear Nico
Thank you for your message. I have escalated your complaint to the Multiply Escalation team for urgent assistance.
Kind regards
Mvdm
Thank you for your message. I have escalated your complaint to the Multiply Escalation team for urgent assistance.
Kind regards
Mvdm
Momentum (SA)'s reply05 Mar 2024, 08:28
Official
Dear Nico
Thank you for your message. I have escalated your complaint to the Multiply Escalation team for urgent assistance.
Kind regards
Mvdm
Thank you for your message. I have escalated your complaint to the Multiply Escalation team for urgent assistance.
Kind regards
Mvdm
NW
Nico W's updateReviewer Update
05 Mar 2024, 11:13Yes 86 hours later it was solved, thanks to hello peter.
To scared to use my Momentum card, it might shame me again when paying with it.
IT'S SAD TO SEE THAT THE PRIVATE SECTOR HAS SUCH A LOW SERVICE ATTITUDE.
To scared to use my Momentum card, it might shame me again when paying with it.
IT'S SAD TO SEE THAT THE PRIVATE SECTOR HAS SUCH A LOW SERVICE ATTITUDE.
NW
Nico W's update05 Mar 2024, 11:13
Reviewer Update
Yes 86 hours later it was solved, thanks to hello peter.
To scared to use my Momentum card, it might shame me again when paying with it.
IT'S SAD TO SEE THAT THE PRIVATE SECTOR HAS SUCH A LOW SERVICE ATTITUDE.
To scared to use my Momentum card, it might shame me again when paying with it.
IT'S SAD TO SEE THAT THE PRIVATE SECTOR HAS SUCH A LOW SERVICE ATTITUDE.
Momentum (SA)'s replyOfficial
05 Mar 2024, 11:31Dear Nico
Thank you for your feedback. I have conveyed your message to the management team.
Kind regards
Mvdm
Thank you for your feedback. I have conveyed your message to the management team.
Kind regards
Mvdm
Momentum (SA)'s reply05 Mar 2024, 11:31
Official
Dear Nico
Thank you for your feedback. I have conveyed your message to the management team.
Kind regards
Mvdm
Thank you for your feedback. I have conveyed your message to the management team.
Kind regards
Mvdm