CB
Caroline B
1 reviews | Active since Nov 2018
27 Nov 2018, 15:25
Appalling service
I have a retirement policy that matured last year and decided to cash it in this year in August. To date it has still not been resolved and no payment has been made.
The service is appalling and every time my financial advisor or I contact them they have another excuse for why it hasn't been payed out.
They keep saying 7 to 10 working days or 2 days and when the time is up you get another excuse why it hasn't been completed
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
27 Nov 2018, 15:46Thank you for taking the time to inform us of your concerns. I am truly sorry for the frustration you experienced and we are busy investigating the reason for delay and we will provide feedback as soon as possible.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply27 Nov 2018, 15:46
Official
Thank you for taking the time to inform us of your concerns. I am truly sorry for the frustration you experienced and we are busy investigating the reason for delay and we will provide feedback as soon as possible.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
28 Nov 2018, 13:05I am pleased to confirm that payment was made this morning and telephonic feedback provided.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply28 Nov 2018, 13:05
Official
I am pleased to confirm that payment was made this morning and telephonic feedback provided.
Kind regards
CK
Kind regards
CK
CB
Caroline B's updateReviewer Update
28 Nov 2018, 13:43I would like to confirm that the payment has been made.
I appreciate that it was done so speedily, I am just disappointed that it took so much complaining to their call center and having to resort to posting here on Hello Peter to get action on this.
CB
Caroline B's update28 Nov 2018, 13:43
Reviewer Update
I would like to confirm that the payment has been made.
I appreciate that it was done so speedily, I am just disappointed that it took so much complaining to their call center and having to resort to posting here on Hello Peter to get action on this.