Appalling Experience with Momentum FundsAtWork

I have been unemployed for 6 months now. Initially, I was happy that within the hospitality industry there’s some sort of retirement aspect to what we do as it was never really a thing, so I thought that this was a good thing.

I put in a claim for my provident fund back in January 2026 when it was finally acknowledged the email said that the process would take about 26 working days and I was fine with that since I have claimed before in 2022 when I got retrenched and back then it was 32 working days, that claim went through seamlessly.. this time around it’s not like that. In fact, it’s the worst experience I have had with a company thus far. My entire provident fund with their FundsAtWork is being held back by a retirement component of -R1.40 and this was only acknowledged when I started calling to find out what is wrong. They sat with the claim for the entirety of the 26 working days, not resolving anything and now I have to call them everyday at 8:30 in the morning to ask them how far is my claim. If you count working days from February till now, it’s been 48 working days of me waiting. This is not a joke, and everything that they do takes about 2-5 working days, so just start adding from 48 working days and pray about it, because they don’t care. I recommend that nobody uses this service as it is atrocious. Maybe claim in advance if you haven’t already because you will wait for months to get paid out. Oh and they all have the same script in front of them, so it’s more like talking to bots than it is interacting with humans.