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Refilwe L
1 reviews | Active since Sept 2012
26 Jan 2021, 11:15
Appalling customer service at best
It's been a week since I have tried to create an online profile, and no one has been able to assist me. This is deplorable customer service. I have similar products with your competitors who were able to assist me in a shorter time period. What is the issue here? Why is it taking so long to sort this out? I haven't been sent a benefit statement in a very long time, and I thought having an online account would assist. Please can you sort this out as it's an urgent matter that needs to be addressed. You will forever lag your peers when coming to performance which such an apathetic stance to customer service.
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Replies (7)0
Replies (7)
Momentum (SA)'s replyOfficial
26 Jan 2021, 11:52Your posting has been noted and we are truly sorry for the frustration you have been experiencing. You will be contacted to provide assistance in resolving your concerns.
Momentum (SA)'s reply26 Jan 2021, 11:52
Official
Your posting has been noted and we are truly sorry for the frustration you have been experiencing. You will be contacted to provide assistance in resolving your concerns.
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Refilwe L's updateReviewer Update
26 Jan 2021, 12:22Why are you only reactive and not proactive, why does one have to complain first to be taken seriously? Also why have rude and defensive customer service agents attending to my issue. Surly at this stage you would want to prove that you are serious about customer service?
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Refilwe L's update26 Jan 2021, 12:22
Reviewer Update
Why are you only reactive and not proactive, why does one have to complain first to be taken seriously? Also why have rude and defensive customer service agents attending to my issue. Surly at this stage you would want to prove that you are serious about customer service?
Momentum (SA)'s replyOfficial
26 Jan 2021, 16:23Please accept our sincere apologies for not responding. We confirm that our staff are liaising with you.
Momentum (SA)'s reply26 Jan 2021, 16:23
Official
Please accept our sincere apologies for not responding. We confirm that our staff are liaising with you.
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Refilwe L's updateReviewer Update
08 Feb 2021, 10:42We are now more than a week later and still, my issue remains unresolved and no update given. This further confirms how appalling your service is and how there's no sense of urgency to resolve client matters.
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Refilwe L's update08 Feb 2021, 10:42
Reviewer Update
We are now more than a week later and still, my issue remains unresolved and no update given. This further confirms how appalling your service is and how there's no sense of urgency to resolve client matters.
Momentum (SA)'s replyOfficial
10 Feb 2021, 09:18We confirm that Kabelo has sent you an update.
Momentum (SA)'s reply10 Feb 2021, 09:18
Official
We confirm that Kabelo has sent you an update.
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Refilwe L's updateReviewer Update
26 Feb 2021, 09:13A month later, and this is still unresolved. Your competitors managed to solve a similar matter in two days. This is beyond shocking to say the least.
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Refilwe L's update26 Feb 2021, 09:13
Reviewer Update
A month later, and this is still unresolved. Your competitors managed to solve a similar matter in two days. This is beyond shocking to say the least.
Momentum (SA)'s replyOfficial
26 Feb 2021, 12:30Kindly note that the manager is investigating and an update will be provided,
Momentum (SA)'s reply26 Feb 2021, 12:30
Official
Kindly note that the manager is investigating and an update will be provided,