Appalling and Unprofessional service

Today marks exactly a year since a company called ICTS, acting on behalf of Momentum Insurance, called my siblings and I, advising that we need to provide affidavits, my late mom's death certificate, copies of our IDs, and bank statements, so they can pay out my mom's Pension fund(which the turn around time is 3 to 12months, according to them, Momentum Insure). I've been sending a number of emails to MRA Unclaimed funds, and been constantly told, by a lady called Adele Van Wyk, that "they're awaiting communication from the board of trustees, for the matter to be finalized. Only on the 6th of this current month(July, 2023), I was told to go to SARS, and activate my late mom's Tax number for the matter to be finalized. (Nothing about waiting for the board of trustees anymore.) I then called Sars on the 13/07/2023, and was advised by a consultant that the Executor of the Estate needs to send a letter of authority with a death certificate, for the Tax number to be activated. I've been trying to get assistance and out this matter to bed, but all it's bringing me is nothing but depression. Now I communicated with my brother, who then advised that he's been dealing with Craig Walker, who has my mother's file. I don't know which route to take or maybe try getting a legal assistance, which I have to pay, and mind you, I'm unemployed and struggling as is to pay school fees and support my family.

I'm really disgusted and disappointed by MOMENTUM INSURE