Appalling!

I have been sending emails following up on my outstanding withdrawal with Momentum FundsAtWork. The administrator dealing with my claim/withdrawal Kerry, does not respond to my emails and when she does it’s 7 days later AFTER I’ve called in, which is unacceptable! When I call in, her colleagues cannot assist instead they tell me she will contact me to which she doesn’t get back to me. Unless she’s since resigned, I do not appreciate this bad service. Ref OAL***.