Any excuse not to process claims and payouts!

Poor poor poor communication with Investo and delaying tactics with payouts is comical! I sent through a claim and a whole 2 weeks is wasted being told "we can't pick up the policy". After I bombard them with their own documents, signed by them, suddenly the policy magically reappears! Then, ANOTHER delaying tactic, I get an email acknowledging receipt of my documents but they request they request the very same information on the documents submitted!!! So now I'm getting really annoyed and send several emails with screenshots of the documents and information they are requesting. Again, receive a reply after a week, confirming receipt and will forward to relevant department. Silence again. I follow up for another 2 weeks. Do you think i get any response??? Counting down yo the 60days deadline for the payout. Enough of this mediocre service but companies are ever do keen to collect people's money.