MW
Merle W
1 reviews | Active since Aug 2017
26 Sept 2024, 09:07
Another two pot fail!
I am super dissapointment in Momentum, no communication , insane waiting periods for their customer service. I thought they are a major player within their field but clearly been mistaken. 3 weeks after submitting two pot claim, finally reveiced a notification about missing documents, THREE WEEKS LATER! So my process will probably be finalized next year the way things are turning out. Very poor service!!!!
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Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
26 Sept 2024, 09:20Dear Ms. Wells,
Thank you for your posting. I see that you have a Retirement Annuity at Momentum Wealth, but I cant trace any withdrawal submitted under that platform. I don't have access to all the systems in Momentum - is your query perhaps for a withdrawal with our Employee Benefits department ?
Regards,
ND
Thank you for your posting. I see that you have a Retirement Annuity at Momentum Wealth, but I cant trace any withdrawal submitted under that platform. I don't have access to all the systems in Momentum - is your query perhaps for a withdrawal with our Employee Benefits department ?
Regards,
ND
Best regards,
Momentum (SA)'s reply26 Sept 2024, 09:20
Official
Dear Ms. Wells,
Thank you for your posting. I see that you have a Retirement Annuity at Momentum Wealth, but I cant trace any withdrawal submitted under that platform. I don't have access to all the systems in Momentum - is your query perhaps for a withdrawal with our Employee Benefits department ?
Regards,
ND
Thank you for your posting. I see that you have a Retirement Annuity at Momentum Wealth, but I cant trace any withdrawal submitted under that platform. I don't have access to all the systems in Momentum - is your query perhaps for a withdrawal with our Employee Benefits department ?
Regards,
ND
Best regards,
MW
Merle W's updateReviewer Update
26 Sept 2024, 09:24I have a Momentum fundsatwork portfolio as well. Submitted a savings component withdrawal. I now have two references numbers but seems like everytime I call no one can trace my aplication, yet when I try via whatsapp I receive message there is an active claim. So frustrated with this honestly.
MW
Merle W's update26 Sept 2024, 09:24
Reviewer Update
I have a Momentum fundsatwork portfolio as well. Submitted a savings component withdrawal. I now have two references numbers but seems like everytime I call no one can trace my aplication, yet when I try via whatsapp I receive message there is an active claim. So frustrated with this honestly.
Momentum (SA)'s replyOfficial
26 Sept 2024, 09:25Dear Mrs. Wells,
Thank you for the feedback. I will redirect your query to the Funds@work department for further assistance.
Regards,
ND
Thank you for the feedback. I will redirect your query to the Funds@work department for further assistance.
Regards,
ND
Best regards,
Momentum (SA)'s reply26 Sept 2024, 09:25
Official
Dear Mrs. Wells,
Thank you for the feedback. I will redirect your query to the Funds@work department for further assistance.
Regards,
ND
Thank you for the feedback. I will redirect your query to the Funds@work department for further assistance.
Regards,
ND
Best regards,