NG
Nico G
1 reviews | Active since Apr 2017
17 Jul 2019, 17:27
Another frustrated tax certificate related complaint
I am beyond frustrated in trying to obtain my tax certificate from Momentum's website. Twice I've entered my ID number and been promised it will be e-mailed to me; yet, nothing. When I found the section on my profile where the certificate is supposed to be, I got a message saying: "No certificate for this contract." It feels so stupid to be so irrationally angry at an otherwise perfectly-functioning company, but hell... why do you guys make it such a blinking mission???
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Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
17 Jul 2019, 18:00Dear Mr Geldenhuys
I am sorry that you received inferior service from Momentum. I know how frustrating it can be and I appreciate your making me aware of the situation. To solve the problem, I can confirm that a manager will phone you tomorrow.
Kind Regards
Floraine van Buuren
I am sorry that you received inferior service from Momentum. I know how frustrating it can be and I appreciate your making me aware of the situation. To solve the problem, I can confirm that a manager will phone you tomorrow.
Kind Regards
Floraine van Buuren
Momentum (SA)'s reply17 Jul 2019, 18:00
Official
Dear Mr Geldenhuys
I am sorry that you received inferior service from Momentum. I know how frustrating it can be and I appreciate your making me aware of the situation. To solve the problem, I can confirm that a manager will phone you tomorrow.
Kind Regards
Floraine van Buuren
I am sorry that you received inferior service from Momentum. I know how frustrating it can be and I appreciate your making me aware of the situation. To solve the problem, I can confirm that a manager will phone you tomorrow.
Kind Regards
Floraine van Buuren
Momentum (SA)'s replyOfficial
18 Jul 2019, 08:18Dear Mr Geldenhuys
I refer to our telephone conversation and my explanation that there is no tax certificate for your FundsAtWork pension and the reason for this is that this is a salary deduction, therefore the deductions will be on your IRP5 which is issued by your employer.
Kind Regards
Sue
I refer to our telephone conversation and my explanation that there is no tax certificate for your FundsAtWork pension and the reason for this is that this is a salary deduction, therefore the deductions will be on your IRP5 which is issued by your employer.
Kind Regards
Sue
Momentum (SA)'s reply18 Jul 2019, 08:18
Official
Dear Mr Geldenhuys
I refer to our telephone conversation and my explanation that there is no tax certificate for your FundsAtWork pension and the reason for this is that this is a salary deduction, therefore the deductions will be on your IRP5 which is issued by your employer.
Kind Regards
Sue
I refer to our telephone conversation and my explanation that there is no tax certificate for your FundsAtWork pension and the reason for this is that this is a salary deduction, therefore the deductions will be on your IRP5 which is issued by your employer.
Kind Regards
Sue