Annuity claim

The Momentum annuity department is the worst i have received the worst service ever a claim that was supposed to take 5-10 working days took three weeks and still no concrete answer/feedback they've been taking me from pillar post, i spoke to more than 10 different people and all of them are not helpful at all. The claim was sent on the 16 November and now I am stuck a different province with no money due to your incompetency, I am beyond frustrated I am angry with the kind of service received. Dudu, kgothatso, and their manager or team leader Helen or elien none of them are of any use. I called 6 times already today and still no assistance. I have been patient for far too long now i need this this to be sorted today!!!!!!