Annuities claim

We **** a claim from my late father momentum annuities Since from the 8 of August 2023 till today the claim is not processed i am calling everyday to ask how far are they with the process.Yesterday i call and i was told the claim will be processed before the end of business day, the claim its still mot process and i am so tired to call them. The service is so poor consultants don't give sufficient information. I feel sorry for those Parents who invested with Momentum thinking their kids will be taken a good care of.