Annoyed and Frustrated client

Good morning Momentum Team

I would like to express my disgrunt in firstly getting my daughter signed up as a member for your Ingwe plan, the whole of last week I waited for an outcome - she starts varsity tomorrow away from home with no suitable medical aid in place. I would take that a legal and financial entity such as yourselves you'd call your new clients no liaise via email.

2ndly I've left my previous employer and now have joined a new company - it's 2 weeks now regarding the process of the money I cashed out and no communication from you people, I understand this takes times but I've been with Liberty before and I was kept up to date.

I have a balance still within the fund which Id like to transfer to the new fund with Sanlam, no one via email is able to give decent instructions on how this can be done.

Please can I have an update asap.