Angy and dissapointed

I put through a request to withdraw my full pension that was under momentum on the 2nd of March. Payment should have been made 4 to 6 weeks from the last day of my employ tge 31st of March. It's been over 6 weeks and no payment and there hasn't been anything from momentum. I emailed them 2 weeks back with no response. On Monday the 16th I called, I didn't get the lady's name clear. I told her am following up on my withdrawal request, she took my details, checked and didn't give me much. Instead told me she will ask someone else to call me. No one called me, I called Tuesday yesterday the 17th I spoke to Aletta. From what I gathered my request was only actioned on Monday. I mean I put through the request beginning of March. Its the 18th of May now. What kind of service is this from such a huge organization? I'm very angry, I really HATE momentum at this point.