Again No funds from Momentum investo living annuity

Once again, Momentum living annuity Investo, has not made payment.

On my dads profile, it states payment to be made on the 1st. Usually reflects on the 2nd early morning.

I have not received any communication. I am did not contact the customer care this time as they waste time. It took them 2 weeks to decide to release the money after everything was done. Is this going to be an every month issue.

Who is going to be liable for the bank fees for dishonored debits and reconnection fees this month again should there be any incurred. As the funds seem to be delayed for what reason is unbeknown.

Apologising for the fees incurred is not good enough as it seems to be happening every month which means my dad incurs extra expenses which is not his fault but rather due to funds not being timeously deposited.

Worst of it all is that he is a pensioner, and I have mentioned this in my previous complaint. He relies on the money being in on time to pay for stuff.

Please, could someone release the funds timeously every month