AGAIN Multiply Online Shop *****s Money And No Order Created

<p>Multiply where is my vouchers?! The order is still not showing on your website hours after you deducted money from my credit card and hours after I already reported it. There is an item on sale at takealot today, so early this morning I bought takealot vouchers on the online store to the value of R3200, which is a lot. I paid on the PayU portal with a credit card, it was successful, afterwards it redirected back to the Multiply Online Shop, gave some SQL timeout error, and no order was created, there is no trace of the order at all. So basically my money was ****** and there is nothing to show. This IS NOT THE FIRST TIME that this has happened where your Online Store just does not create any orders at all yet money is still deducted from clients. How can you not have something in place to avoid these technical issues???? I am being so inconvenienced, AGAIN, because I had to call this morning, hold for 10 minutes, have the call dropped, call again and hold for 20 minutes, explain everything to someone who asked me for the first and last 4 digits of the credit card used and the amount spent, they said that the information would be sent to TakeALot to request the vouchers. It's 2pm now, no feedback at all, nothing, a client is waiting from which you took money and your systems failed, and you just keep quiet. The Multiply Online Store is still not showing my order, no one has contacted me. I called now again just to be transferred around and to be told basically no one can help me. Give my fkn money back then seeing as you are *******, you inconvenience clients so much, the least you could do is to have someone run with the issue as it is important and see to it that I get feedback every now and then and that the order gets completed. You took my money!!!! This is sadly not the first time the exact same thing has happened, I am so sick of this useless pathetic service. Where is the order and where is my vouchers? Where is my money?? Useless fkn online shop. How the hell can you not have something to alert yourselves that payments are successful but that your website has errors and is not creating orders, why must clients beg you for feedback when your *********** systems fail. Sick as *** of this.</p>