Afrikaans Only

I am now unemployed and close to retirement age so I want to cash out my retirement annuity. So I went to your Three Rivers branch and the service I got was very poor. First I was told everyone there speaks Afrikaans only. When I enquired about my policy I was told I don't have a retirement annuity I have a life cover. When I said but I got a tax certificate every year which I used when I submitted my tax return I was then given a form to complete and told turnaround time is two days. When I asked about my balance is I was told that cannot be shared with me. I week went by and nothing was done. When I went back I was given a call centre number which I must call if I want feedback. When I asked to speak to the branch manager I was told that's not possible and there is nothing the manager can do to assist me and that I have to call the head office. Over a month later nothing has been done about my request.