Absolutely useless and unhelpful.

Item: Momentum (SA)
Rating: 1
Author: Kaylee H

Absolutely useless and unhelpful. I sent multiple emails over 2.5 weeks and called in several times to be put on hold for 23 minutes or transferred from department to department with eventually no help. The complaints department has also not responded to me. I am not surprised their rating is under 2, it's a true reflection of the service they deliver.

Helpful (0)

Replies (4)

Momentum (SA)'s replyOfficial

10 Nov 2025, 16:06

Dear Kaylee,

Thank you for your posting. We are truly sorry for the service experience you had.

Can you please confirm the division within the company that you were dealing with, e.g. (Funds@work, medical aid, Myriad etc.)

Thank you
Kind regards
NH

Momentum (SA)'s reply10 Nov 2025, 16:06

Official

Kaylee H's updateReviewer Update

10 Nov 2025, 16:08

Funds@work

Kaylee H's update10 Nov 2025, 16:08

Reviewer Update

Funds@work

Momentum (SA)'s replyOfficial

10 Nov 2025, 16:10

Thank you for the feedback, we will escalate the matter to a manger for further assistance.

Momentum (SA)'s reply10 Nov 2025, 16:10

Official

Thank you for the feedback, we will escalate the matter to a manger for further assistance.

Kaylee H's updateReviewer Update

10 Nov 2025, 16:11

I should have complained on Hellopeter 2.5 weeks ago. I actually get a response. Thanks

Kaylee H's update10 Nov 2025, 16:11

Reviewer Update

I should have complained on Hellopeter 2.5 weeks ago. I actually get a response. Thanks