RW
Rob W
1 reviews | Active since Jan 2019
08 Feb 2019, 10:38
Absolutely Useless and a Disgrace
Momentum are an absolute joke!! I have been trying to cancel my RA policy since 19 January and still cannot. My account was debited at the end of January (of course) and yet despite dozens of emails and fax no one has bothered to call me to assist. All emails go to a call center and each time I’m told about something else which is required. How they do business is a mystery as clearly everyone is too important to bother contacting me to resolve the matter over the phone. I wouldn’t retthem if my life depended on it
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Replies (3)0
Replies (3)Momentum (SA)'s replyOfficial
08 Feb 2019, 12:23Dear Mr White
As telephonically discussed, I will be in contact with you via e-mail. I am in the process of arranging for a financial adviser to contact you.
Regards
EdB
As telephonically discussed, I will be in contact with you via e-mail. I am in the process of arranging for a financial adviser to contact you.
Regards
EdB
Momentum (SA)'s reply08 Feb 2019, 12:23
Official
Dear Mr White
As telephonically discussed, I will be in contact with you via e-mail. I am in the process of arranging for a financial adviser to contact you.
Regards
EdB
As telephonically discussed, I will be in contact with you via e-mail. I am in the process of arranging for a financial adviser to contact you.
Regards
EdB
RW
Rob W's updateReviewer Update
08 Feb 2019, 12:33Many thanks much appreciated. Unfortunately I had to escalate the matter on Hello Peter however the prompt response has restored my faith in Momentum and I look forward to resolving the issue
RW
Rob W's update08 Feb 2019, 12:33
Reviewer Update
Many thanks much appreciated. Unfortunately I had to escalate the matter on Hello Peter however the prompt response has restored my faith in Momentum and I look forward to resolving the issue
Momentum (SA)'s replyOfficial
08 Feb 2019, 12:39Thank you kindly.
Momentum (SA)'s reply08 Feb 2019, 12:39
Official
Thank you kindly.
